Terms of service

Vida Lights is the brand name behind these Terms and Conditions. The rules that follow set out how the website vidalights.com (referred to here as the "Website") may be used. The Website is run by Vida Lights, with its business address at 2 Hay Terrace, Cockburnspath, TD13 5XS, United Kingdom. These Terms also cover every product and service made available through the Website.

By visiting the Website or using anything offered on it, you agree to be bound by these Terms.

Company name: Vida Lights
Address: 2 Hay Terrace, Cockburnspath, TD13 5XS, United Kingdom
Email: support@vidalights.com
Phone: +44 7882 511628

You do not need to register to browse the Website. However, to place an order or use specific services, registration and acceptance of these Terms are required.

Vida Lights offers lighting and home décor products through the Website. These Terms outline the rights and obligations shared between Vida Lights and everyone who uses the Website. If you do not agree with what is stated here, please refrain from using the Website or our services.

Throughout these Terms, the words "we", "us" and "our" refer to Vida Lights. Any new features, tools or services that join the Website in the future will also fall under these Terms. The latest version is always available on this page, and we reserve the right to revise these Terms at any time, with changes taking effect once posted.

The technical foundation of our online store is provided by Shopify Inc., which powers our e-commerce operations.

SECTION 1 – ONLINE STORE CONDITIONS
By accepting these Terms, you confirm that under the laws of your country of residence you have full legal capacity, or that you have parental or guardian consent if you are a dependent minor. Using the Website unlawfully or in breach of regulations, including copyright laws, is strictly forbidden. You agree not to upload viruses, malicious code, or any other type of harmful software to the Website. A breach of these conditions may result in immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, at our discretion. You acknowledge that content, with the exception of payment details, may be transferred unencrypted across networks and may be modified to meet technical requirements. Payment information is always encrypted during transmission. You agree not to reproduce, copy, resell or otherwise exploit any portion of the Website, its services, or our contact information without our prior written approval. Section titles are included for convenience only and have no impact on interpretation.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS
We do not guarantee that information found on the Website is always accurate, complete or current. Content is provided for general informational purposes and should not replace tailored advice from a professional. Certain content may be older and kept available purely for reference. While we reserve the right to update information at any time, we are under no obligation to do so.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES
Prices on the Website may change at any time without prior notice. We reserve the right to modify or discontinue any service, product, or any part of the Website at our sole discretion. We accept no liability for price changes, service disruptions or discontinued items.

SECTION 5 – PRODUCT INFORMATION
Some products may be available only through the Website and depend on stock availability. Returns and exchanges follow the rules set out in our Refund Policy. We do our best to show products as accurately as possible, but colours may look slightly different depending on the screen you are using, and finishes on metal, glass and ceramic vary slightly between individual pieces. Dimensions are given as accurately as we can. We reserve the right to limit product availability to certain regions or customer groups, and to change product details at any time.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
Orders may be refused or cancelled at our discretion. Quantities purchased per individual, per household or per order may be restricted. Affected customers will be informed using the details they provided. You agree to supply accurate, complete and up-to-date account and billing information.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may give you access to tools or services from third-party providers, which sit outside our monitoring or control. Such tools are offered "as is" and "as available", with no warranties attached, and using them is at your own risk. You should review the terms and policies of any third-party provider before using their tools.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The Website may include content or offers from third parties. External links are provided for informational purposes only. We accept no responsibility for the content of third-party websites or for any action taken in connection with them.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
If you submit content such as reviews, suggestions or competition entries, you grant us unlimited rights to use, reproduce, publish and share that content in any format. We are under no obligation to treat submissions as confidential, to pay for them, or to respond. We reserve the right to remove any content we consider inappropriate, offensive, defamatory, obscene or unlawful. You confirm that anything you submit does not infringe on someone else's rights, does not contain harmful software, and does not include misleading or false information.

SECTION 10 – PERSONAL INFORMATION
Any personal information shared through our online store is handled in line with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
From time to time the Website may contain typographical errors, inaccuracies or omissions, particularly regarding product descriptions, prices, promotions, delivery times or stock availability. We reserve the right to correct any errors, update information, or cancel orders if any content is found to be inaccurate, at any time and without prior notice, even after an order has been placed.

SECTION 12 – UNACCEPTABLE USES
In addition to the restrictions already set out, the following uses of the Website or its content are strictly prohibited:
(a) any activity that violates applicable laws or regulations;
(b) encouraging others to take part in unlawful acts;
(c) breaches of local, national or international law;
(d) infringement of intellectual property rights belonging to Vida Lights or third parties;
(e) harassment, abuse, insult, defamation, discrimination or harm towards others;
(f) spreading false, deceptive or misleading information;
(g) distributing malware, viruses or any harmful technology;
(h) unauthorised collection or tracking of other users' personal information;
(i) spam, phishing, scraping or similar activities;
(j) using the Website for unethical, immoral or offensive purposes;
(k) bypassing or tampering with the security features of the Website.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We do not guarantee that our Services will always be uninterrupted, timely, secure or free from errors. Your use of the Website, products and services is at your sole risk. Everything offered through the Website is provided "as is" and "as available".

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under UK law — including your rights under the Consumer Rights Act 2015. Subject to that, our liability in connection with any order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss.

SECTION 14 – ELECTRICAL PRODUCTS AND INSTALLATION
Where a product requires wiring or fixed installation, it must be installed by a qualified electrician in accordance with UK wiring regulations. Always observe the maximum wattage and bulb type for the fitting. We accept no liability for loss or damage caused by improper installation or by use outside a product's stated specification.

SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Vida Lights, together with its affiliates, employees, agents and directors, against any third-party claim, demand, liability or expense (including legal fees) arising from your breach of these Terms, violation of any law, or infringement of third-party rights.

SECTION 16 – SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will stay in full force. Any invalid provision will be enforced to the maximum extent permitted by law.

SECTION 17 – TERMINATION
Any obligations or liabilities arising before the termination date will continue beyond the end of this Agreement. You may stop using the Website at any time. If you breach these Terms, we may terminate this Agreement without prior notice and suspend your access to our Services.

SECTION 18 – COMPLETE AGREEMENT
Our failure to enforce any provision of these Terms does not amount to a waiver of that provision. These Terms, together with any policies referenced within them, form the complete agreement between you and Vida Lights, replacing any prior oral or written agreements.

SECTION 19 – GOVERNING LAW
These Terms and any related agreements concerning our Services are governed by the laws of Scotland, and the Scottish courts have jurisdiction. However, if you are a consumer residing elsewhere, you will also benefit from any mandatory consumer protection rights available to you under the laws of your country of residence.

SECTION 20 – RETURNS AND REFUNDS

Choosing pieces for your home should always come with total peace of mind. At Vida Lights, we want every order to feel like a safe one.

You have 30 days. The moment your parcel lands, a 30-day return window begins.

Condition of returned items. Returned pieces should be unused and undamaged, in their original condition, and returned with their original packaging and all fittings. Pieces that have been wired in cannot be returned unless faulty. There is never a restocking fee with us. Not once.

Starting your return. Send us a note at support@vidalights.com with your order number, and our team will reply with the return address and everything you need for the next steps.

Return shipping. Return shipping costs are covered by the customer, and we recommend a trackable service. Where an item is faulty, damaged on arrival or simply not what you ordered, we cover the postage both ways.

Exchanges. Mention it in your return email and we will do everything we can to arrange one.

Your refund. Once your return reaches us and has been checked, your refund is processed within 7 working days. Your bank may need a few extra days after that.

SECTION 21 – CONTACT INFORMATION

For questions, feedback or support, please get in touch:

Company name: Vida Lights
Address: 2 Hay Terrace, Cockburnspath, TD13 5XS, United Kingdom
Email: support@vidalights.com
Phone: +44 7882 511628
Customer service: Monday to Saturday 08:00–17:00 (GMT), closed Sunday
Response time: within 12 hours, Monday to Saturday

Thank you for being part of Vida Lights.

Terms of service

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