What is Vida Lights?
Vida Lights is an online lighting store for homes across the United Kingdom. Modern lighting, free insured delivery on every order, and 30 days to return.
Where do you deliver?
Throughout the United Kingdom, including Northern Ireland.
Do you ship internationally?
Not at the moment — we currently deliver to UK addresses only.
How much is delivery?
Delivery is completely free on every order, with insurance included. There is no minimum spend and no hidden charges at checkout.
How long will my order take?
Orders are processed and dispatched within 24 hours, Monday to Saturday. Delivery takes 6–10 working days after dispatch. Orders placed after 15:00 UK local time, or on Sunday, begin processing on the next working day.
Is there a daily cut-off?
Yes — 15:00 UK local time. We process orders Monday to Saturday, so orders placed after the cut-off, or on Sunday, begin processing on the next working day.
Will I get tracking?
Yes. As soon as your order is dispatched, a confirmation email with tracking details lands in your inbox so you can follow its journey home.
Can I change or cancel my order?
If it has not yet been dispatched, yes — email support@vidalights.com as soon as you can and we will amend or cancel it. Once dispatched, you can still return it under our 30-day policy.
What if my order does not arrive?
Occasional delays happen during busy seasons or because of weather. If your order has not arrived within 10 working days of dispatch, email us with your order number and we will trace it. If it cannot be found, we send a replacement or refund you in full — your order is insured, so a lost parcel is our problem, not yours.
What if my item arrives damaged?
Email support@vidalights.com with your order number and a photograph. We will arrange a replacement or a full refund, and we cover the postage both ways.
Can I return something I simply do not like?
Yes. You have 30 days from the day your parcel arrives. Pieces need to be unused, in their original condition and packaging. Return postage is covered by you unless the item is faulty or we sent the wrong thing.
How do I start a return?
Email support@vidalights.com with your order number. We reply with the return address and everything you need for the next steps. Please do not post anything back before you have that confirmation.
How long do refunds take?
Once your return reaches us and has been checked, your refund is processed within 7 working days. Your bank may need a few extra days after that before the funds settle.
Do you offer exchanges?
Yes. Fancy a different size or finish? Mention it in your return email and we will do everything we can to arrange it.
Which payment methods do you accept?
Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay. All prices are in pounds sterling. The price you see is the price you pay — nothing is added at checkout.
Is my payment secure?
Yes. Every page is secured with SSL encryption and payments are handled by our payment providers. We never see or store your full card details.
Do I need an electrician?
Any piece that needs wiring in should be installed by a qualified electrician, in line with UK wiring regulations. Plug-in table and floor lamps need no installation at all.
How do you handle my personal data?
We collect only what we need to process your order, and we never sell or rent your details. Our Privacy Policy sets out what we collect, how long we keep it, and your rights.
How do I contact you?
Email support@vidalights.com or call +44 7882 511628. Monday to Saturday 08:00–17:00 GMT, closed on Sunday. We reply within 12 hours, Monday to Saturday.