Privacy policy

Last updated: 9 October 2026

Welcome to Vida Lights. Your privacy is something we take seriously, and this policy explains in clear terms how we handle the personal information you share with us when you visit vidalights.com, place an order, or reach out to our team.

Who we are

Company name: Vida Lights
Address: 2 Hay Terrace, Cockburnspath, TD13 5XS, United Kingdom
Email: support@vidalights.com
Phone: +44 7882 511628

We are the data controller for the information described here. For any privacy question, email us at the address above.

Follow us on Instagram: @vidalights

Data we collect

Depending on how you interact with us, the following may be collected:

  • Technical information such as IP address, browser type, device and time zone
  • Personal details provided during checkout, including your name, email, phone number where you give one, shipping address and billing address
  • Anything you choose to share when contacting customer service
  • Your email address, if you sign up for our emails

Payment card details are handled entirely by our payment providers and are never received or stored by us.

How we use your data, and our lawful basis

  • Processing and delivering your order — Performance of a contract
  • Replying to your questions and offering support — Legitimate interests — running a shop
  • Sending marketing emails — Consent, which you can withdraw at any time
  • Preventing fraud — Legitimate interests — protecting the business
  • Meeting accounting and tax obligations — Legal obligation
  • Improving the website — Consent, through analytics cookies

Sharing your data

To run our shop properly, some partners need limited access to certain information:

  • Payment service providers, to take payment
  • Shipping and delivery companies, to get your order to you
  • Technology and marketing platforms, including Shopify and our email platform
  • Our accountants, and where legally required, HMRC or other authorities

Your personal data is never sold or rented to anyone, full stop.

International data transfers

Some of our suppliers and service providers are located outside the United Kingdom. Where your information is transferred abroad, we rely on UK adequacy regulations or on the International Data Transfer Agreement so that it receives equivalent protection.

How long we keep it

  • Order and transaction records — 7 years, to meet HMRC requirements
  • Customer service correspondence — 2 years
  • Marketing subscriptions — Until you unsubscribe, then 30 days
  • Website analytics — Up to 26 months

Cookies

Cookies are small files saved on your device that help us remember your preferences, keep the website running smoothly, and understand how the shop is used. Our Cookie Policy explains which cookies we set and how to change your choices.

Your rights

Under UK data protection law you are entitled to:

  • Ask for a copy of the data we hold about you
  • Have your information corrected or deleted
  • Restrict how your data is processed
  • Object to our use of it
  • Receive your data in a portable format
  • Withdraw consent at any time, including unsubscribing from emails

To make any of these requests, simply email support@vidalights.com. We respond within one month.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF — ico.org.uk — 0303 123 1113.

Children's privacy

Vida Lights is intended for adult customers. We do not knowingly collect information from anyone under 18. If we ever find that such data has been shared with us, it will be removed straight away.

Data security

Keeping your data safe is something we do not take lightly. Information is held only for as long as we genuinely need it: to deliver our services to you, to meet our legal obligations, and to resolve any disputes that may come up.

Updates to this policy

From time to time this policy may be updated. The most recent version will always live here on the Vida Lights website.

Contact us

Company name: Vida Lights
Address: 2 Hay Terrace, Cockburnspath, TD13 5XS, United Kingdom
Email: support@vidalights.com
Phone: +44 7882 511628

Thank you for trusting Vida Lights. Looking after your data is part of how we look after you.